Frequently Asked Questions
What should I expect on my first day of class?
Please arrive 15 minutes prior to the scheduled start of your reserved class time so that you may complete and sign the necessary paperwork at the front desk. You can also expect one of our knowledgeable staff members to provide you with a guided walkthrough of our workout guidelines.
When should I arrive for class? I hear you have a strict late show policy.
Please plan to arrive at least 5 minutes prior to your reserved class and be sure to check yourself in at the front desk kiosk. Class begins promptly at the scheduled time and the doors will lock. No entrance will be permitted once class begins, as the guidelines and demonstrations provided at the front end of class are critical to your safety. Be great, NOT late!
What is the cancellation policy?
Reservations must be cancelled within your respective location’s cancellation window (varies by franchise). If you fail to cancel, or do not show up for your scheduled class time, you will forfeit your session and be subject to your location’s late cancel/no-show fee.
What is the waitlist policy?
If you choose to place yourself on the waitlist, you are committing to this spot. If a spot becomes available and you sit in the top position on the waitlist, you will be automatically placed in that available spot and be notified via email. If you do not remove yourself from the wait list prior to the cancellation window, you will be subject to the cancellation policies listed above.
Are children permitted at the MADabolic location?
Please understand that we are unable to provide the lobby as a space for unattended children. We appreciate your efforts to find an alternative care situation for your children while you train with us.
Is there a policy for dogs?
While we love dogs, we kindly ask that you leave your furry friends outside of the gym!
What type of shoes should I wear?
Please DO NOT wear dirty shoes in the gym. You should own a separate pair of shoes completely dedicated to interval training. These are different from the shoes you run in and should not be the same shoes you take to the park or trail on weekends.
Who should I contact with billing issues?
Should you have a billing issue, please contact your local MADabolic where you are a member.
How do I book a class?
Download our state-of-the-art mobile APP in the App Store. Search for a studio closest to you. From there, you will be prompted to create an account and purchase a membership option. Once purchased, click on a class day/time that fits your schedule. You will then be prompted to book your class.
How do I start my own MADabolic?
We would love to talk to you about this. For more information about owning your own MADabolic simply go to the “Own A MADabolic” page of our website.